Privacy Policy

We collect personal information you provide when you contact us or fill out forms. This typically includes your name, email address, phone number, mailing address, and any other details you enter (for example, property address or service preferences). We may also collect any messages or survey responses you submit. In addition, we automatically collect technical and usage data when you visit our site. For example, like other businesses we collect your IP address, device/browser type, and pages visited to help improve our site. This may also include approximate location (if enabled), browser version, and analytics data via cookies or similar tools.

Contact Details: Name, email, phone, address, etc. from forms or chatbot.

Communications: Any messages, questions, or comments you send us.

Technical Data: IP address, browser/device info, operating system, and site activity (via cookies and analytics).

You are not required to provide personal data to browse our site, but if you do not supply contact info, we may not be able to respond to your inquiry or deliver the services you request.

How We Use Your Information

We use your information only to provide services or information you requested and to improve our business. In particular:

Providing Services: We use your contact and request details to respond to inquiries, schedule appointments, provide quotes, and deliver services. For example, similar businesses state that collected data is used “to provide you with products and services, and to…contact you”. We likewise use your info to fulfill your service request and ensure we meet your needs.

Communications: We may contact you by phone, email, or SMS about your inquiry or service. If you have consented, we may also send occasional updates or promotional offers. All marketing emails will comply with the CAN-SPAM Act (providing a clear unsubscribe link and accurate headers). You can opt out of these communications at any time.

Website Improvement: We analyze site usage data (for example via Google Analytics) to understand how visitors use our site and to improve the user experience. As the SBA notes, we use cookies to distinguish new vs. returning visitors (e.g., “persistent cookies so that Google Analytics can differentiate between new and returning…visitors”).

Security and Legal: We may use your data to ensure the security of our systems and to comply with legal requirements. For instance, if needed, we will use information to verify identity or cooperate with law enforcement.

We will only use your information for these legitimate business purposes. As a U.S. government example explains, personal data is used only for its intended purpose and “not provided to any third party unless required by law” We follow the same principle: we do not use your data for any purposes beyond those stated here.

Sharing Your Information

We keep your data confidential within our organization and authorized partners. We may share your personal information in the following cases:

With Service Providers: We may disclose data to third-party service providers who help us operate the website or perform services (e.g. website host, email system, payment processor, CRM, AI tools like chatbots). These providers are bound to keep your data confidential and use it only to assist us. For example, if we use an AI chatbot or OpenAI’s services to help answer inquiries, your input may be transmitted to that provider’s servers, governed by their privacy rules.

Internal Use: Owners and staff of N&H Landscaping LLC will have access to your contact and request information as needed to provide you service.

Affiliate or Partners: If your request or lead falls outside our service area, we may share or transfer (effectively “sell”) your contact information with a trusted partner or affiliate who can assist you. We will do this only to try to fulfill your request. As with any data transfer, we will make sure you have consented and that we comply with applicable law. It is best practice to have explicit permission before sharing leads. If you do not want us to share your info in this way, please let us know.

Legal Requirements: We may release information if required by law, such as a court order or subpoena, or if we believe it is necessary to protect our legal rights or the safety of others.

We do not sell your personal information to unrelated third parties for advertising. Any sharing of your data is limited to the purposes above. As noted, U.S. guidance is that personal information is not shared with third parties except as necessary to provide the requested service.

Third-Party Links and Embedded Services

Our site may include links or embedded features (e.g. social media widgets, payment portals, video content, or forms) that interact with third-party websites or applications. When you click those links or use those features, you may be subject to the privacy policies of those sites. We do not control their practices. For example, an SBA notice explains that “SBA.gov contains links to websites of other organizations” and once you leave SBA’s site, “your interactions are no longer protected by our privacy policy”. Similarly, we encourage you to review the privacy policies of any third-party sites or tools we link to or embed (such as ChatGPT/OpenAI or others) before providing personal information to them.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our site. Cookies are small text files stored on your device that help the site function and allow us to recognize you on return visits. We use:

Essential Cookies: These enable basic site functionality (such as keeping session state in forms) and are always active.

Analytics Cookies: To analyze how our site is used (e.g., Google Analytics), we use persistent cookies. As the SBA notes, persistent cookies allow analytics tools to tell “new” versus “returning” visitors. This helps us improve the site.

Advertising/Marketing Cookies: If we run online ads or tracking pixels (e.g. Facebook Pixel), those cookies may be used to measure ad performance.

You can control cookies in your browser settings (for example, disable or delete them) – though some site features may not work properly if cookies are disabled. For more information on cookies and how they are used, see the Cookie Policy on our site.

Data Security and Retention

We take reasonable measures to protect your personal information. We use encryption (HTTPS/SSL) on our website and secure servers to store data. Access to your data is limited to authorized personnel only. While no system is completely foolproof, we follow good security practices (for example, as recommended by the FTC for small businesses) to keep your data safe.

We retain your personal data only as long as needed to fulfill the purposes above or to comply with legal obligations. For instance, we may keep leads in our database for a defined period (or until you request deletion). If you ask us, we will delete your personal information unless we have a legal reason to keep it. The SBA advises that data should only be kept as long as needed and disposed of properly.

Children’s Privacy

Our site and services are not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years old. As the U.S. government explains, if a business discovers it has data from a child under 13 (without parental consent), it must delete that information. In line with COPPA, if we learn that a child under 13 has provided us personal data, we will delete it immediately. Please do not submit any personal data about children under 13. If you believe we may have information about a child under 13, contact us to have it removed.

Changes to This Policy

We may update this Privacy Policy from time to time (for example, if our data practices or legal requirements change). The date at the top will reflect the latest revision. Your continued use of the site after changes means you accept the updated policy. You should review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: N H Landscaping LLC, Privacy Contact. For example, email us at [email protected]. We will do our best to respond to inquiries and resolve any issues.

Thank you for trusting N&H Tree Service & Landscaping with your information. We are committed to protecting your privacy and handling your data responsibly.

Sources: We based this policy on industry examples and guidelines. For instance, similar landscaping companies list the same types of data collected (name, address, IP, etc.) and state they use it to provide requested services. We also drew on U.S. best practices: using data only for intended purposes, disclosing cookies use, and following child privacy laws. We follow these practices to stay compliant and protect our customers’ data.